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Chap09 Edit
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  Chapter 9 Electronic Commerce Systems James A. O'Brien, and George Marakas. ManagementInformation Systems with MISource 2007, 8 th ed.Boston, MA: McGraw-Hill, Inc., 2007.ISBN: 13 9780073323091  Chapter 9 Electronic Commerce Systems2 Introduction to e-Commerce  Electronic commerce encompasses the entire online process of   Developing  Marketing  Selling  Delivering  Servicing  Paying for products and services  It relies on the Internet and other information technologies to support every step of the process  Chapter 9 Electronic Commerce Systems3 The Scope of e-Commerce  Matrix BCGBCG
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