Indicators of Cultural Competence in Health Care Delivery Organizations

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Indicators of Cultural Competence in Health Care Delivery Organizations: An Organizational Cultural Competence Assessment Profile Prepared for: The Health Resources and Services Administration U.S. Department of Health and Human Services Prepared by: The Lewin Group, Inc. April 2002 Indicators of Cultural Competence in Health Care Delivery Organizations: An Organizational Cultural Competence Assessment Profile Prepared for: The Health Resources and Services Administration U.S. Department o
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    Indicators of Cultural Competence in Health Care Delivery Organizations: An Organizational Cultural Competence Assessment Profile    Prepared for: The Health Resources and Services Administration U.S. Department of Health and Human Services  Prepared by: The Lewin Group, Inc. April 2002    The Lewin Group, Inc.   295624 Indicators of Cultural Competence in Health Care Delivery Organizations: An Organizational Cultural Competence Assessment Profile    Prepared for: The Health Resources and Services Administration U.S. Department of Health and Human Services  Prepared by: The Lewin Group, Inc. Karen W. Linkins, Ph.D. Sharrie McIntosh, MHA Johanna Bell Umi Chong, MBE April 2002    The Lewin Group, Inc.   295624 Acknowledgements The Lewin Group extends a special acknowledgement and thanks to the co-authors of this report, Willine Carr, DrPH , Senior Staff Fellow, Office of Planning and Evaluation and Jeanean Willis, DPM , Senior Public Health Analyst, Office of Minority Health. As the HRSA Project Officers for this project, Drs. Carr and Willis provided the leadership, guidance, and substantive input to make this a truly collaborative effort. Both served as strong advocates of HRSA’s mission to increase the visibility of cultural competence as a mechanism for ensuring the delivery of high quality health care services. Their vision, insight, and dedication guided the development of a product that undoubtedly will serve to further advance the field of cultural competence measurement. We also want to acknowledge the invaluable contributions of the project’s Technical Expert Panel (Appendix A), experts who served as key informants (Appendix B), the workgroup of HRSA’s Cultural Competence Committee (Appendix C), and the staff from the seven sites that graciously participated in our site visits (Appendix D). Their work on behalf of cultural competence is exemplary, and they are truly leaders in the field. We also acknowledge two former members of The Lewin Group project team, Susanna Ginsburg, MSW and Yolanda Partida, Ph.D., who were instrumental in the initial development of this project.    The Lewin Group, Inc.   295624 Table of Contents I. ASSESSING CULTURAL COMPETENCE 1 A. About the Project..............................................................................................................1 B. About the Organizational Cultural Competence Assessment Profile.........................3 II. KNOWING CULTURAL COMPETENCE WHEN WE SEE IT: COMPONENTS OF THE PROFILE 4 A. Domains and Focus Areas: Where to Look for Evidence of Cultural Competence.......................................................................................................................4 B. Indicators by Type: Specific Evidence to be Used in Assessing Cultural Competence.......................................................................................................................6 III. KNOWING CULTURAL COMPETENCE WHEN WE SEE IT: THE ASSESSMENT PROFILE 7 IV. OBSERVATIONS AND CONCLUSION 16 A. Key Observations............................................................................................................16 B. Conclusion.......................................................................................................................19
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