QUALITY ASSURANCE FOR CONTRACTED MAINTENANCE IN ONTARIO, CANADA

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QUALITY ASSURANCE FOR CONTRACTED MAINTENANCE IN ONTARIO, CANADA. Prepared for MQA Peer Exchange, Madison Wisconsin - Oct. 11/04. Overview. Ontario Provincial Statistics Definition of ‘Maintenance’ in Ontario Maintenance Contract Types Maintenance Standards Quality Assurance Sanctions
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QUALITY ASSURANCE FOR CONTRACTED MAINTENANCE IN ONTARIO, CANADA Prepared for MQA Peer Exchange, Madison Wisconsin - Oct. 11/04 Overview CANADA Ontario Provincial Statistics Definition of ‘Maintenance’ in Ontario Maintenance Contract Types Maintenance Standards Quality Assurance Sanctions Challenges Questions/Contact Information Ontario - Provincial Statistics CANADA
  • 1 Million sq km (412,000 sq miles) and 10 million people
  • Climate varies north to south, with south similar to Niagara Falls or Buffalo NY
  • The Ministry of Transportation (MTO) is responsible for 16,500 centreline-kms (10,250 miles) and
  • 2500 bridges
  • 2 tunnels
  • 29 remote airports
  • 8 ferry services
  • Contracted Maintenance Expenditures are about $200M CAD
  • All MTO’s expenditures are only 1.5% of provincial government budget.
  • ‘MAINTENANCE’ IN ONTARIO CANADA Routine Maintenance
  • Pothole repair
  • Shoulder grading
  • Repair guide rail and fences
  • Sweeping and debris removal
  • Traffic signal and illumination- scheduled maintenance and repair
  • Tunnel Maintenance
  • Bridge cleaning, scheduled maintenance (lift bridges) and minor repair
  • Sign replacement
  • Grass cutting and weed control
  • Winter Maintenance
  • Plowing, liquids, sanding and salting Patrolling
  • Visual Inspection
  • At Least Daily in Winter Emergency
  • Response to collisions, spills
  • NOT INCLUDED Resurfacing Rebuilding MAINTENANCE CONTRACT TYPES CANADA Area Maintenance Contracts(60% of Hwys.)
  • Management and work by Contractor
  • Vast Majority of work is Lump Sum
  • Contracts contain a count of inventory, and a 3-year history of work performed
  • 7-9 Year durations
  • Proposal quality factor applied to price Managed Outsourcing Contracts(40% of Hwys.)
  • Managed by MTO Staff, all work by Contractors
  • Usually at a bid price per day with risk sharing on annual quantity
  • Mostly Functional Contracts
  • Mostly 5 Year durations
  • MAINTENANCE STANDARDS CANADA
  • The Maintenance Quality Standards (MQS) set out maintenance requirements
  • Many are time-based, such as x days to fix a given-size pothole or to repair collision damage to guide rail
  • Mandatory patrolling frequencies are key to detection of defects
  • At a minimum, maintenance contract requirements meet the MQS
  • QUALITY ASSURANCE CANADA
  • Front line field staff include Superintendents who have several Coordinators, about one per 300 2-lane km, totalling 167 provincially
  • Key program development in concert with the Maintenance Superintendents Committee
  • Monitoring Manual sets out key requirements for each contract requirement
  • Contractors also propose quality control procedures that are marked as part of proposal scoring.
  • SANCTIONS CANADA
  • Non-performance for key items identified in contract leads to the issuance of a “Demerit Point”
  • Thresholds of Demerit Points per year and overall can lead to loss of the contract
  • Process has been extremely effective, contractors take demerits much more seriously than the associated financial penalties.
  • CHALLENGES CANADA
  • Ability (and need?) to express and summarize performance quantitatively
  • Time-based standards
  • Change in a large and proud organization, particularly with contracts working well
  • FURTHER INFORMATION AVAILABLE AND SHARING WELCOMED CANADA Sonya Skinner, P.Eng. Head, Maintenance Contracts Ministry of Transportation of Ontario 905 704 2975 [email protected]
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